Verifying Candidate 

This is the first stage of a check, where an email will be sent from noreply@app.scrtracker.com to the candidate's email address provided. The email contains a 'Start Check' link that the candidate will need to click to start the check.

NB: If the candidate does not receive the email, it may be worth the candidate checking their junk/spam email folders for this as the emails can sometimes end up there based on personal settings.

If it's not in those folders this would indicate an issue with the email address provided. What you can do in that instance is select the 'Cancel' button on the External Checks tab and re-submit with the amended email address.

Queued

If the check status is showing as 'Queued', this indicates there may be an issue with the check submission. Please contact us at help@signincentralrecord.com so we can investigate this for you.

Awaiting Candidate Entry 

Once the candidate has clicked the 'Start Check' link in the initial email, an Order ID will be generated and the check will be created in Verifile.

Verifile will send a candidate login email to the candidate's email address, with details of how to log in and complete their candidate entry.

The candidate has 4 weeks to do this, and Verifile will send a weekly reminder email to the candidate. If the candidate has not logged in after 4 weeks, the check will be automatically cancelled.

NB: If the candidate is unable to log in to Verifile, or needs any assistance with their candidate application, the candidate can visit the Information For Candidates webpage or contact Verifile’s Candidate Team on +44 (0) 1234 339 300 (Monday to Friday, 08:30 to 17:30 UK time) or email service@verifile.co.uk

Information Required

This will show if further information is needed for processing the application. This may be from either the candidate or from the person at the school or trust who submitted the check. 

Waiting for Client to Confirm ID

The candidate has filled in and submitted their application, and the ID is waiting to be confirmed by you through the External Checks tab of the staff profile page. 

Application 

Work on your order is about to start.

Processing / Application Accepted by DBS

The application has been received and is currently being processed.

Completed

The check has been completed and will show as Green/Amber/Red depending on the check outcome.

Cancelled

Application Cancelled.

If you are unsure of any check statuses or would like an update on an ongoing check, please do let our customer support team know. You can contact us using the help icon in the top right-hand corner of your dashboard, or email us at help@signincentralrecord.com